Refund Policy

Return & Refund Policy
Last updated: January 19, 2026At Water Filter World Australia, we want you to love what you buy. If for any reason you're not completely satisfied, we're here to help.1. Australian Consumer Law – Your Statutory RightsNothing in this policy affects your rights under the Australian Consumer Law (ACL).
Under the ACL, you are entitled to a repair, replacement, or refund for products that are:
  • faulty
  • not of acceptable quality
  • not fit for purpose
  • significantly different from the description or sample
These rights are in addition to, and override, anything stated in this policy.
For more information about your ACL rights visit: www.accc.gov.au/consumers2. Change of Mind Returns (30 Days)We happily accept returns for most items within 30 days of delivery for a change of mind, provided the item meets all the following conditions:
  • Item is in its original, unused condition
  • Item has all original tags/labels/packaging attached
  • Item is in a resalable condition (no signs of wear, use, damage, odour, or missing parts)
  • You provide proof of purchase (order number or receipt)
Non-returnable items (change of mind) The following items cannot be returned or refunded for change of mind reasons:
  • Sale/clearance items (unless faulty)
  • Personalised, custom-made, or made-to-order products
  • Hygiene & intimate products (e.g. underwear, swimwear, earrings, cosmetics, piercings)
  • Digital downloads, gift cards, e-vouchers
  • Perishable goods
  • Final sale items clearly marked as such
3. Return Process
  1. Contact us within 30 days of delivery atwaterfilterworldaustralia@hotmail.comor through our contact form.
  2. Let us know your order number and reason for return.
  3. We’ll provide you with a Return Authorisation (RA) number and return instructions/address.
  4. Package the item securely (we recommend using tracked shipping).
  5. Send the item back to us (please keep your tracking number).
Return shipping costs
  • Change of mind returns: Customer pays return postage
  • Faulty/wrong/incorrect items: We cover return postage (provide tracking & we’ll reimburse or send a prepaid label)
4. Refunds & ExchangesOnce we receive and inspect your return (usually within 5–7 business days):
  • Change of mind → Refund of the purchase price (excluding original shipping fees)
  • Faulty / not as described → Full refund or replacement or repair (your choice, per ACL)
  • Refund issued to the original payment method within 5–10 business days (please allow extra time for your bank/credit card provider)
Store credit option
We’re happy to issue store credit instead of a refund if you prefer — just let us know!Partial refunds
In some cases (light wear, missing packaging, etc.) we may offer a partial refund. We’ll discuss this with you first.5. Contact UsHave questions about a return?
Email: waterfilterworldaustralia@hotmail.com
We usually reply within 24–48 hours (Monday–Friday).We appreciate your understanding and thank you for shopping with us!




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